Privacy Policy

Effective Date: 1 June 2026

Aurelium Property Group (“Aurelium”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, request a quotation, request a booking, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Property address
  • Billing information
  • Any information voluntarily provided through enquiry forms, emails, telephone conversations, or other communications.

Service Information

Information relating to the services you request, including:

  • Property refurbishment projects
  • Interior refinement services
  • Exterior enhancement services
  • Cleaning and maintenance services
  • Property presentation and preparation services
  • Project requirements and preferences
  • Quotations and booking requests

Website Usage Information

We may automatically collect information, including:

  • IP address
  • Browser type and version
  • Device information
  • Website activity and navigation patterns
  • Referral sources
  • Date and time of visits

This information may be collected through cookies and similar technologies.

Communication Records

We may retain records of emails, telephone conversations, enquiry forms, quotations, invoices, and other communications exchanged with our team.

2. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests.
  • Provide quotations and service recommendations.
  • Arrange and manage appointments and booking requests.
  • Deliver our services
  • Prepare and issue invoices.
  • Communicate project or service updates.
  • Improve our website and customer experience.
  • Maintain business records
  • Comply with legal and regulatory obligations.
  • Protect our business from fraud, misuse, or unlawful activity.

Where you have given consent, we may also send information about our services, promotions, or company updates.

3. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Contractual Necessity

To provide services requested by you and fulfil contractual obligations.

Legal Obligation

To comply with tax, accounting, insurance, regulatory, and legal requirements.

Legitimate Interests

To operate and improve our business, maintain customer relationships, manage enquiries, and ensure website security.

Consent

Where you have specifically agreed to receive marketing communications or where consent is otherwise required by law.

4. Booking Requests

Where booking requests are submitted through our website or directly to Aurelium, the information provided will be used solely to arrange and deliver services.

Submission of a booking request does not constitute confirmation of an appointment. All appointments remain subject to Aurelium’s acceptance and written confirmation.

5. Sharing Your Information

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Trusted third-party providers who assist with:

  • Website hosting
  • Email communication
  • Information technology support
  • Accounting and bookkeeping
  • Professional advisers
  • Business administration

Legal and Regulatory Authorities

Where disclosure is required by law or necessary to protect our legal rights, property, clients, or business operations.

Business Transfers

If Aurelium undergoes a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Deliver services
  • Maintain business records
  • Fulfil contractual obligations
  • Meet legal and regulatory requirements.
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While reasonable precautions are taken, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities.
  • Object to processing based on legitimate interests
  • Withdraw consent where processing is based on consent.
  • Request transfer of personal information where applicable

Requests relating to personal information should be submitted using the contact details provided below.

9. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience.

For more information, please refer to our Cookie Policy.

10. Third-Party Websites

Our website may contain links to third-party websites. Aurelium Property Group is not responsible for the privacy practices, security, or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we process personal information, please contact:

Aurelium Property Group

Email: info@aureliumgroup.co.uk

Website: https://aureliumgroup.co.uk

For privacy-related requests or concerns, please contact us using the details above.